Shipping & Delivery

 We currently ship within Australia only.

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If you wish to arrange international delivery, please email us on: Order@thetopnailsnbeautysupply.com.au with the following details:

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• Product information (Name or Link and quantity)
• Preferred shipping method (standard or express)
• Destination address

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Once received, we will provide a quote from our shipping carrier and create a custom order for you

 All orders are processed within 1–3 business days. Once your order has been packed and shipped, you will receive a confirmation Email or Phone number provided with your tracking number.

 Our main method of delivery is Australia Post, however for larger orders we may use a different shipping method and may require greater cost so contact us here for any inquiries:

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• Australia Post: Most orders are shipped through Australia Post.
• ARAMEX/ Courier Please/ Allied Express 
• TNT (Dangerous Goods): Products classified as dangerous goods (e.g., large volumes of Acetone, Alcohol) are shipped via TNT’s specialized service to ensure compliance and safety.
• PO Boxes and Parcel Lockers: We ship to both. If using a Parcel Locker, please provide the street address of the locker. Note: dangerous goods cannot be delivered to Parcel Lockers

 Delivery times are calculated from dispatch, not the date of purchase.

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Standard Orders:

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• Under $150:​​​
  
  • Standard: $10 (2–8 business days)​
  • Express: $19.99 (1–3 business days)
• $150 or over
  
  • Standard: Free​
  • Express: $29.99

​Dangerous Goods (e.g., Acetone, Alcohol in bulk):

• Additional +$50 fee
• If your order contains both dangerous goods and regular items, shipping fees are applied separately (e.g., $50 for dangerous goods + $10 for regular = $60).
• If you want your regular items shipped Express, please place them as a separate order.

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Heavy or Oversized Items (over 1 gallon or exceeding courier limits):

 Please contact us for the correct shipping cost Shipping cost details 

Rural & Remote Deliveries: Delivery may take longer than standard timeframes.

Customer Responsibility:​

Please ensure you provide a full and accurate delivery address, including house number, street name, unit/apartment (if applicable), suburb, and postcode. We recommend using an address where someone is available during business hours (Mon–Fri).

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If no one is present, your parcel may be redirected to a collection point, and a card will be left.

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Address Validation:​

We use an automated system to validate addresses. If discrepancies are found (e.g., postcode mismatch, invalid street number), we may contact you to confirm details before dispatch.

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If we cannot verify your address and do not receive a response, your order may be delayed or cancelled.

Return-to-Sender (RTS) Causes:

Orders may be returned if:

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• Recipient is unavailable
• Address is incorrect or incomplete
• Delivery is refused

In these cases, A2Z Beauty & Nail Supply is not responsible for the original shipping cost.

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Return & Redelivery Fees:

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• RTS fee: $10
• Redelivery fee: $10
  (Exact fees may vary depending on courier policy.)

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Refunds for Returned Orders:

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• Refund to original payment: Original shipping fee + $10 RTS fee + $10 restocking fee will be deducted.
• Refund as store credit: No restocking fee, and we cover the RTS fee. Credit will equal the product value (excluding shipping).

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Lost or Stolen Parcels (after delivery confirmation):

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​Once a parcel is marked “Delivered” by the courier, we cannot accept liability for loss or theft. However, we will assist you in lodging a claim with the carrier if there is evidence of mishandling in transit.

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Resolution Process:

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If your parcel is returned, we will contact you within 5 business days of receiving notice. Options may include:

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• Redelivery to a new/corrected address (redelivery fees apply).
• Warehouse Pick Up (Free): Unit 485, 656 Bunder road, Durack, QLD 4077. Please contact us to arrange the Pickup time before coming. 
• Refund (with applicable deductions).
• Store Credit (preferred option, with fee exemptions).

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Unresponsive Customers:

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If we do not hear back from you within 30 business days, the order will be considered unresolvable and returned to stock or disposed of. In this case:

• Refunds will be issued as store credit (no RTS/restocking fees applied).
• If you prefer a refund to your original payment method, RTS and restocking fees will be deducted as per policy.

We will send you the  traking  link or Number via email or text message. 

Contact Us​​

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If you have questions or need help with shipping, please contact us:​

• Phone: 0452628719 or 0416828568
• Email: order@thetopnailsnbeautysupply.com.au

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We’re happy to assist.

 This policy is governed by the Australian Consumer Law (ACL). The  Top Nails & Beauty Supply AUS complies fully with obligations relating to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.